Terms of service
Last updated: 31st December 2025
OVERVIEW
Welcome to Journey. The terms “we”, “us”, and “our” refer to Journey. Journey operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). Journey is powered by Shopify, which enables us to provide the Services to you.
These Terms of Service, together with any policies referenced herein (collectively, the “Terms”), describe your rights and responsibilities when you use the Services.
Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.
By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or our Privacy Policy, you should not use or access our Services.
SECTION 1: ACCESS AND ACCOUNT
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, and that you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase, or manage.
To use the Services, including accessing or browsing our online store or purchasing any products or services we offer, you may be asked to provide certain information, such as your email address, billing, payment, and shipping information. You represent and warrant that all information you provide is correct, current, and complete, and that you have all rights necessary to provide such information.
You are solely responsible for maintaining the security of your account credentials and for all activity that occurs under your account. You may not transfer, sell, assign, or license your account to any other person.
SECTION 2 : OUR PRODUCTS
We have made every effort to provide accurate representations of our products and services in our online store. However, colors or product appearance may vary depending on your device type, screen settings, and configuration.
We do not warrant that the appearance or quality of any products or services purchased will meet your expectations or be identical to what is displayed online.
All product descriptions are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time and to limit quantities offered to any person, geographic region, or jurisdiction on a case-by-case basis.
SECTION 3 : ORDERS
When you place an order, you are making an offer to purchase. Journey reserves the right to accept or decline any order at its discretion. An order is not accepted until Journey confirms acceptance and payment has been received and processed.
Please review your order carefully before submitting, as we may be unable to accommodate cancellation requests once an order has been accepted. If we do not accept, modify, or cancel an order, we will attempt to notify you using the email address, billing address, or phone number provided at checkout.
All purchases are subject to return or exchange solely in accordance with our Refund Policy.
You represent and warrant that all purchases are for personal or household use only and not for commercial resale or export.
SECTION 4 : PRICES AND BILLING
Prices, discounts, and promotions are subject to change without notice. The price charged will be the price in effect at the time the order is placed and will be reflected in your order confirmation email. Unless otherwise stated, prices do not include taxes, shipping, handling, customs, or import charges.
Prices in our online store may differ from those offered by physical retailers or third-party sellers. Promotions may be governed by separate terms, which will prevail in the event of a conflict.
You agree to provide accurate and up-to-date billing, payment, and account information and to promptly update such information as needed to complete transactions.
You represent and warrant that all payment information provided is accurate, that you are authorized to use the payment method, and that charges incurred will be honored by your payment provider.
SECTION 5 : SHIPPING AND DELIVERY
Delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by carriers, customs processing, or events beyond our control. Once products are transferred to the carrier, title and risk of loss pass to you.
SECTION 6 : INTELLECTUAL PROPERTY
All content included in the Services — including trademarks, text, images, graphics, videos, audio, product reviews, and design elements — is owned by Journey or its licensors and is protected by intellectual property laws.
These Terms permit use of the Services for personal, non-commercial purposes only. Unauthorized use of the Services may violate intellectual property laws.
Journey’s name, logos, product names, designs, and slogans are trademarks of Journey or its licensors. Shopify’s trademarks belong to Shopify. All other trademarks belong to their respective owners.
SECTION 7 : OPTIONAL TOOLS
We may provide access to third-party tools that we do not control or monitor. Such tools are provided “as is” and “as available,” without warranties or endorsement. Your use of these tools is at your own risk.
SECTION 8 : THIRD-PARTY LINKS
The Services may contain links to third-party websites. We are not responsible for the content, accuracy, or practices of third-party sites. Accessing third-party sites is at your own risk.
SECTION 9 : RELATIONSHIP WITH SHOPIFY
Journey is powered by Shopify; however, all sales are made directly with Journey. Shopify is not responsible for any aspect of transactions between you and Journey. You expressly release Shopify from any related claims or liabilities.
SECTION 10 : PRIVACY POLICY
All personal information collected through the Services is subject to our Privacy Policy, available at:
https://shopjourneyofficial.com/policies/privacy-policy
Certain information may also be subject to Shopify’s Privacy Policy. By using the Services, you acknowledge that you have read and understood these policies.
SECTION 11 : FEEDBACK
If you submit feedback, suggestions, reviews, or other content (“Feedback”), you grant Journey a perpetual, worldwide, royalty-free license to use such Feedback for any purpose.
You represent that you own or have rights to all Feedback and that it complies with these Terms. We are not obligated to maintain Feedback in confidence, compensate you, or respond to it.
SECTION 12 : ERRORS, INACCURACIES, AND OMISSIONS
We reserve the right to correct errors, inaccuracies, or omissions and to cancel orders if information is inaccurate, at any time without prior notice.
SECTION 13 : PROHIBITED USES
You may use the Services only for lawful purposes. You agree not to misuse the Services, violate laws, infringe intellectual property rights, submit harmful content, or interfere with site security.
SECTION 14 : TERMINATION
We may terminate or suspend access to the Services at our discretion. Certain provisions will survive termination.
SECTION 15 : DISCLAIMER OF WARRANTIES
The Services and products are provided “as is” and “as available,” without warranties of any kind. Some jurisdictions may not allow certain disclaimers.
SECTION 16 : LIMITATION OF LIABILITY
To the fullest extent permitted by law, Journey and its affiliates shall not be liable for any indirect or consequential damages arising from use of the Services or products.
SECTION 17 : INDEMNIFICATION
You agree to indemnify and hold harmless Journey, Shopify, and their affiliates from claims arising from your use of the Services or violation of these Terms.
SECTION 18 : SEVERABILITY
If any provision is found unenforceable, the remaining provisions will remain in effect.
SECTION 19 : WAIVER; ENTIRE AGREEMENT
These Terms and referenced policies constitute the entire agreement between you and Journey and supersede prior agreements.
SECTION 20 : ASSIGNMENT
You may not assign these Terms without our consent. We may assign them without notice.
SECTION 21 : GOVERNING LAW
These Terms are governed by the laws of the jurisdiction in which Journey is headquartered, and you consent to venue and jurisdiction therein.
SECTION 22 : HEADINGS
Headings are for convenience only and do not affect interpretation.
SECTION 23 : CHANGES TO TERMS
We may update these Terms at any time. Continued use of the Services constitutes acceptance of changes.
SECTION 24 : CONTACT INFORMATION
Questions about these Terms may be sent to:
Journey (operated by Northern Clover LLC)
Email: hello@shopjourneyofficial.com
Address: 9318 N 95th Way, A-204, Scottsdale, AZ 85258, USA
Phone: +1 (602) 872-8414